MessageDesk

Privacy Policy

Effective Date: July 1, 2025

MessageDesk (“we,” “our,” “us”) is owned and operated by Buzz Future Media. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (https://messagedesk.netlify.app/), web application, or mobile application (collectively, the “Service”).

By using MessageDesk, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using the Service.

1. Information We Collect

When you use our Service, we may collect the following personal and non-personal information:

Personal Information:

  • First and last name
  • Email address
  • Phone number
  • Mailing/billing address (State, Province, ZIP/Postal code, City)
  • Social media profile information (if signing in via Facebook, Google, Twitter, etc.)
  • Payment details (processed securely via third-party providers such as Razorpay and PayPal)

Automatically Collected Data:

  • IP address, browser type, device information
  • Log data, crash reports, and usage statistics
  • Cookies and tracking technologies

Third-Party Communications Data:

Emails, SMS, WhatsApp messages, and push notifications collected for research, analytics, benchmarking, or user services.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve the Service.
  • Authenticate users and manage accounts.
  • Process payments for products/services.
  • Send transactional emails, newsletters, promotions, and marketing communications (via email, SMS, WhatsApp, push notifications, etc.).
  • Conduct analytics, research, and benchmarking:
  • Analyze trends in communications
  • Provide aggregated industry benchmarks
  • Publish anonymized insights and reports
  • Ensure compliance with laws, fraud prevention, and security.
  • Respond to inquiries and provide customer support.

3. Research & Benchmarking

We may use collected communications (emails, push notifications, SMS, WhatsApp messages) in anonymized and aggregated form for research, analytics, and benchmarking. These insights may be published in reports, blogs, or dashboards but will never identify individual users or disclose personal information.

4. Third-Party Services

We integrate with and/or rely on the following third-party service providers:

  • Hosting & Storage: AWS S3, Render, Netlify
  • Analytics: Google Analytics, Google Tag Manager, Microsoft Clarity
  • Payments: Razorpay, PayPal
  • Email & Messaging: Resend
  • Customer Support: Tawk.to

We are not responsible for the privacy practices of third-party providers. Please review their policies before using our Service.

5. Cookies & Tracking

MessageDesk uses cookies and similar technologies to enhance your experience.

Types of Cookies We Use:

  • Essential Cookies: Required for operation of the service (e.g., login, checkout).
  • Analytics Cookies: Help us understand how users interact with our platform.
  • Advertising Cookies: Used for remarketing campaigns on Google, Meta, and similar platforms.

Managing Cookies: You can disable cookies through your browser settings, but some features may not function properly.

By using our Website or App, you consent to our use of cookies as described.

6. Data Retention & Deletion

  • We retain data only as long as necessary to provide our services.
  • Users may request deletion of their personal data by contacting us.
  • Some data may be retained to comply with legal, accounting, or regulatory obligations.

7. Data Sharing & Disclosure

We may share your information in the following cases:

  • With third-party service providers (for hosting, analytics, payments, etc.)
  • For legal obligations, fraud prevention, or government requests
  • During business transfers (merger, acquisition, sale of assets)
  • With your explicit consent

We do not sell personal data.

8. International Data Transfers

Your information may be transferred and stored outside of India, including in countries with different data protection laws. We use contractual safeguards and security measures to protect your data.

9. User Rights

Depending on your jurisdiction, you may have the following rights:

  • GDPR (EU/EEA Users): Right to access, correct, delete, restrict, or port your data; right to withdraw consent.
  • CCPA/CPRA (California Residents): Right to know, delete, opt-out of “sale/sharing,” and non-discrimination.
  • CalOPPA (US Users): Right to know how “Do Not Track” signals are handled (we honor DNT).
  • India DPDP Act 2023: Right to access, correct, and withdraw consent.

To exercise rights, contact us at support@buzzfuture.com

10. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn we have collected such data, we will delete it immediately.

11. Data Security

We use reasonable organizational, technical, and administrative measures to protect data. However, no system is 100% secure, and we cannot guarantee absolute security.

12. Limitations of Liability

  • We are not liable for any damages resulting from unauthorized access, data breaches, technical failures, or misuse by third parties.
  • Users are responsible for providing accurate and lawful information.
  • Users are solely responsible for how they use MessageDesk (including compliance with anti-spam and communication laws).

13. Business Transfers

In case of merger, acquisition, or sale of Buzz Future Media or MessageDesk, user data may be transferred as part of business assets.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Gujarat, India.

15. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted, with “Effective Date” updated above.

16. Contact Us

For any questions or requests regarding this Privacy Policy, you may contact us:

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